General Returns Policy

We understand that sometimes you may order the wrong item. If that’s the case, we can accept the item for return and provide a full refund if the following conditions are met:

• The item is unused, in its original packaging (if applicable), and in a saleable condition.
• You notify us within 14 days from the date of purchase.

We cannot accept returns if:

• The item is damaged or unsaleable.
• The item has been used or is not in its original packaging.
• You did not notify us within 14 days from the date of purchase.

Should the return be accepted, Paragon Tools will refund the full amount, less any carriage and packaging charges incurred.

To complete a return, please email the Paragon Tools team at
sales@paragontools.ie and provide the following information:

• Name
• Email Address
• Phone Number
• Invoice Number and Order Date
• Description of the items you wish to return and the reason for return

Upon receipt of this information, we will provide instructions on how to return the product.
Carriage costs for returning items will be the responsibility of the customer.

Faulty, Incorrectly Supplied or Damaged Items

We have processes in place to ensure orders are delivered correctly and in good condition. However, on occasion, issues can arise.

If you receive a faulty, incorrectly supplied, or damaged item, please contact us at
sales@paragontools.ie with the following details:

• Name
• Email Address
• Phone Number
• Invoice Number and Order Date
• Description of the issue, including whether the item:
  • Arrived or did not arrive
  • Arrived faulty
  • Arrived damaged

Once we receive this information, we will arrange dispatch of the correct goods via a 24-hour delivery service and provide further return instructions if required.